We're thrilled to announce that we're upgrading our ticketing experience! Starting in early October, we'll be transitioning to Spektrix, a leading box office and theatre ticketing software used worldwide. This new system will replace our current Theatre Manager platform, bringing you a smoother, more user-friendly experience when booking tickets with us.

Account & Passwords: Your existing accounts will be transferred! Just log in with your current email and set a new password or use Spektrix’s password-free login options.

Security: Your personal information remains safe and secure with Spektrix, which adheres to the latest information security standards.

Gift Certificates: No worries, all your gift certificates are still valid and will be moved to our new system.

Ease of Use: Enjoy a more intuitive and streamlined ticket-purchasing process, with new features like downloading tickets at home and communicating accessibility needs directly.

Below are some FAQs to address any concerns or questions you may have. If you have any other questions, please feel free to email tickets@tidemarktheatre.com.

Q: What Is Specktrix?

Spektrix stands out as a top-notch box office and theatre ticketing software utilized globally. It will replace our current Theatre Manager system and will enhance the overall user experience for our patrons.

Q: What changes can I expect to see?

Spektrix’s system is more user-friendly and reliable compared to what patrons were used to with Theatre Manager (our current software). With your Spektrix account, you can enjoy features like downloading and printing tickets at home, directly communicating accessibility needs to the Tidemark Box Office, specifying your contact preferences, and much more.

Q: What about my account and password?

All Theatre Manager accounts will be migrated to Spektrix. Upon initial login, you will be prompted to create a new password or take advantage of Spektrix's password-free login choices. Your Spektrix account username will match the email address used in Theatre Manager.

Q: Will my personal information be secure in this transition?

Spektrix acts as a data processor whereas the clients are the data controllers, meaning they will never alter, manipulate, or otherwise interact with your data. Spektrix is certified, using the most recent standards for establishing, implementing, maintaining, and continually improving an information security management system.

Q: Will the new ticketing site be easy to navigate?

Spektrix’s software is notably simpler than our current software. We believe that our patrons will appreciate the streamlined purchasing experience with us.

Q: What will happen to my gift certificates?

All Tidemark gift certificates will still be valid! They will be moved to our new software. If you have any trouble using them, please contact our box office. We are always here to help!

Q: When does Spektrix go live on the Tidemark's website?

This new ticketing software will become publicly accessible in early October 2024.

Q: What if I have trouble with this new system?

As always, our staff are happy to help. We can be reached by phone at 250.287.7465 ext.1 or in person at our box office. Our box office hours remain the same: Tuesday through Friday, 12:00pm to 4:00pm.

We’re excited about the improvements our new ticketing software will bring and are eager to help you make the most of your event experiences with us!