Covid-19 Public Safety Plan
Following current provincial health guidelines, our COVID-19 Public Safety Plan serves as the road map for the safe reopening and ongoing operations of the Tidemark Theatre, including live events, recording and broadcasting, and rentals. Although following the procedures outlined below does not guarantee an illness-free event, we ask your cooperation as we aim to minimize the risk of infection as much as possible by adhering to these best practices.
We are happy to welcome you back to the theatre!
We are pleased to announce that all events are back to full capacity. The theatre will be thoroughly cleaned after each performance.
Box Office and Ticket Purchases
The Box Office is open from 12-4 pm Tuesday through Friday, and one hour before performance time. Please ensure that the contact information on your account is accurate and up to date, as this information will be used to update you regarding any changes to your performance, or for contact tracing in the event of a confirmed infection.
While masks are no longer required to attend events at the Tidemark Theatre, each individual has the right to make their own choice about wearing a mask. Patrons, staff, and volunteers are welcome to wear masks at their own discretion, and retaliation, discrimination, and harassment will not be tolerated.
We are pleased to announce that our concession is open. Plexiglass shields have been installed to ensure patron, volunteer, and staff safety. Cash sales will be available prior to the event start and at intermission.
COVID Refund Policies (subject to change)
In Person Only Events: If a patron is ill and cannot attend due to this policy, ticket-holders may choose from the options below. Refunds incur added non-recoverable banking and credit card charges that altogether would have a significant financial impact on the Tidemark Theatre Society.
Hybrid In Person and Streamed Events: If a patrons who has purchased an in-person ticket for a hybrid event is ill and cannot attend, their ticket will be exchanged for a streaming ticket.
Rescheduled Performance: If a performance needs to be rescheduled due to artist illness or other considerations, patrons will be offered a straight exchange for the rescheduled performance, or they may choose from the options below.
- A tax receipt for the full amount of your ticket purchase. Donated funds will be used to ensure the Tidemark Theatre Society will continue to operate in the future.
- A gift certificate for use at future performances for the amount of your purchase, less the order fees.
- A refund for your purchase, less the order fees and a small refund fee to cover the bank charges incurred.
The above is subject to change at any time. Download the complete Tidemark Theatre COVID Risk Reduction and Safety Plan here.