COVID-19 Public Safety Plan

Following current provincial health guidelines, our Public Safety Plan serves as the road map for the safe reopening and ongoing operations of the Tidemark Theatre, including live events, recording and broadcasting, and rentals. Although following the procedures outlined below does not guarantee an illness-free event, we ask your cooperation as we aim to minimize the risk of infection as much as possible by adhering to these best practices.

The following is a summary of what it will be like to attend a performance at the Tidemark. We look forward to welcoming you back to the building.

Tidemark Theatre

All performances at the Tidemark Theatre will be limited to audiences of 40-50 people. New seating maps have been created that allow for a minimum of six-foot distance between patrons. Tickets can be purchased singly, or in groups of 2-6 people. Patrons must sit in their assigned seat during the performance. Unfortunately, aisle seats are not available for purchase to maintain physical distancing guidelines. Seats that are not sold will be covered with fabric covers. The theatre will be thoroughly cleaned after each performance.

All events will be under 90 minutes and will not include an intermission.

Box Office and Ticket Purchases

At this time, ticket purchases will be done on-line or by telephone only. Please ensure that the contact information on your account is accurate and up to date, as this information will be used for contact tracing in the event of a confirmed infection.

Ticket holders will be phoned in the week before the event with a health survey, a review of instructions for safety procedures in effect, and an opportunity to pre-order concession items.

Masks

Tidemark staff and volunteers will wear face masks when interacting with the performers, guests and each other. Patrons are required to wear masks in the lobby, in washrooms, and when moving to and from their seats. Masks are not required to be worn when sitting in your seat in the auditorium. If you have health issues that prevent you from wearing a mask, or you do not wish to wear a mask, we recommend purchasing live-stream event tickets and viewing the event from the comfort of your home.

Arriving at the Theatre

Upon arrival at the venue, please social distance in line while you wait for your ticket to be scanned. Entry will be staggered, starting 30 minutes before the show begins, to ensure proper physical distancing is maintained.

Tidemark Theatre volunteers stationed at the door will ask health questions prior to entry to the theatre. Entry will be denied if illness is apparent.

Although every attempt will be made to ensure physical distancing, patron movement may result in some situations where 6 feet (2 metres) is not possible. For this reason, the wearing of masks/face coverings is required while entering and exiting the building, the auditorium and the washrooms. Once seated in the auditorium, masks/face coverings are optional. Hand sanitizing stations will be available for patrons at the theatre entrance and other high trafficked areas.

Concession

We are pleased to announce that our concession will be open. Plexiglass shields have been installed to ensure patron, volunteer, and staff safety. We encourage ticket holders to pre-order their concession items for pick up upon arrival at the theatre. Limited cash sales will be available prior to the event start. The concession menu is available here.

Washrooms

Because entering and exiting the washrooms is through a single entrance, masks are required to mitigate the lack of physical distancing. You are asked to self-distance and abide by the capacity for each washroom, which will be posted outside of the washroom entrance.

Leaving the Theatre

Patrons are asked to remain in their seats at the end of the performance and only exit at the direction of the Staff and Volunteers who will address the audience at the end of the performance. Patrons will be asked not to loiter in the lobby area after the performance and to proceed directly to their designated exits.

Refund Policies

In Person Only Events: If a patron is ill and cannot attend due to this policy, ticket-holders may choose from the options below. Refunds incur added non-recoverable banking and credit card charges that altogether would have a significant financial impact on the Tidemark Theatre Society.

Hybrid In Person and Streamed Events: If a patrons who has purchased an in-person ticket for a hybrid event is ill and cannot attend, their ticket will be exchanged for a streaming ticket.

Rescheduled Performance: If a performance needs to be rescheduled due to artist illness or other considerations, patrons will be offered a straight exchange for the rescheduled performance, or they may choose from the options below.

Refund Options
• A tax receipt for the full amount of your ticket purchase. Donated funds will be used to ensure the Tidemark Theatre Society will continue to operate in the future.
• A gift certificate for use at future performances for the amount of your purchase, less the order fees.
• A refund for your purchase, less the order fees and a small refund fee to cover the bank charges incurred.

The above is subject to change at any time. Download the complete Tidemark Theatre COVID Risk Reduction and Safety Plan here.