COVID-19 Public Safety Plan
Following current provincial health guidelines, our COVID-19 Public Safety Plan serves as the road map for the safe reopening and ongoing operations of the Tidemark Theatre, including live events, recording and broadcasting, and rentals. Although following the procedures outlined below does not guarantee an illness-free event, we ask your cooperation as we aim to minimize the risk of infection as much as possible by adhering to these best practices.
UPDATE (August 2021): The Tidemark Theatre Box Office will return to regular hours beginning Tuesday, September 7th.
The following is a summary of what it will be like to attend a performance at the Tidemark when we are open to the public once again. We look forward to welcoming you back to the building.
All performances at the Tidemark Theatre are currently limited to audiences of 230 people. Patrons must stay seated in their assigned seat during the performance. Seats that are not sold will be covered with fabric covers. The theatre will be thoroughly cleaned after each performance.
Box Office and Ticket Purchases
Starting September 7th, the Box Office will be open from 12-4 pm Tuesday through Friday, and one hour before performance time. Masks are required when entering the theatre. Please ensure that the contact information on your account is accurate and up to date, as this information will be used for contact tracing in the event of a confirmed infection.
Tidemark staff and volunteers will wear face masks when interacting with the performers, guests and each other. Patrons are required to wear masks at all times, except when eating or drinking in your seat. If you have health issues that prevent you from wearing a mask, or you do not wish to wear a mask, we recommend purchasing live-stream event tickets and viewing the event from the comfort of your home.
Proof of COVID-19 Vaccination Requirements
Beginning September 13th, 2021, the Provincial Health Order requiring proof of vaccination to attend events came into effect (https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof). All patrons aged 12 and older will be required to show proof of vaccination and a piece of government issued ID in order to attend performances at the Tidemark Theatre. People under 12 can attend performances with a fully vaccinated adult. There are no other exceptions to the Public Health Order. The order is currently set to expire on January 31, 2022 but may be extended at the discretion of the Public Health Officer.
Arriving at the Theatre
Upon arrival at the venue, please social distance in line while you wait for your ticket to be scanned.
Tidemark Theatre staff stationed at the door will confirm vaccination prior to entry to the theatre. Entry will be denied if illness is apparent.
Although every attempt will be made to ensure physical distancing, patron movement may result in some situations where 6 feet (2 metres) is not possible. For this reason, the wearing of masks/face coverings is required while entering and exiting the building, the auditorium and the washrooms. Once seated in the auditorium, masks/face coverings are optional. Hand sanitizing stations will be available for patrons at the theatre entrance and other high trafficked areas.
We are pleased to announce that our concession will be open. Plexiglass shields have been installed to ensure patron, volunteer, and staff safety. Cash sales will be available prior to the event start and at intermission. The concession menu is available here.
Because entering and exiting the washrooms is through a single entrance, masks are required to mitigate the lack of physical distancing. You are asked to self-distance and abide by the capacity for each washroom, which will be posted outside of the washroom entrance.
Leaving the Theatre
Patrons are asked to remain in their seats at the end of the performance and only exit at the direction of the Staff and Volunteers who will address the audience at the end of the performance. Patrons will be asked not to loiter in the lobby area after the performance and to proceed directly to their designated exits.
In Person Only Events: If a patron is ill and cannot attend due to this policy, ticket-holders may choose from the options below. Refunds incur added non-recoverable banking and credit card charges that altogether would have a significant financial impact on the Tidemark Theatre Society.
Hybrid In Person and Streamed Events: If a patrons who has purchased an in-person ticket for a hybrid event is ill and cannot attend, their ticket will be exchanged for a streaming ticket.
Rescheduled Performance: If a performance needs to be rescheduled due to artist illness or other considerations, patrons will be offered a straight exchange for the rescheduled performance, or they may choose from the options below.
• A tax receipt for the full amount of your ticket purchase. Donated funds will be used to ensure the Tidemark Theatre Society will continue to operate in the future.
• A gift certificate for use at future performances for the amount of your purchase, less the order fees.
• A refund for your purchase, less the order fees and a small refund fee to cover the bank charges incurred.
The above is subject to change at any time. Download the complete Tidemark Theatre COVID Risk Reduction and Safety Plan here.