Accessibility at the Tidemark Theatre

The Tidemark Theatre is committed to creating a welcoming and inclusive experience for all members of our community. We are continually working to improve accessibility both in our venue and on our website. 

If you have any questions or specific access needs, we encourage you to contact our Box Office in advance. We’re here to help. 

Planning Your Visit

Getting Here

The main entrance to the theatre includes steps. A wheelchair-accessible ramp is located on the left side of the building. 

All entrance doors, including the ramp entrance, have both automatic openers and manual pull options. 

Accessible parking is available directly outside the theatre. There is currently no designated drop-off zone. 

Seating

The theatre has five wheelchair seating locations, along with companion seating. 

Accessible seating is held until other seating areas are sold out, after which it may be released. We recommend contacting the Box Office in advance so we can best support your seating needs. 

To ensure our accessible seating is always available for the patrons who need it, we intentionally hold these spots back from the general online inventory. This prevents them from selling out during high-demand shows. 
Everyone has equal access to tickets once they go on sale, but to reserve accessible seats, please reach out to our box office by phone or email and we will exchange your existing tickets for the reserved seating. This also gives us a chance to connect with patrons directly, answer any questions, and ensure our front-of-house team is fully prepared to welcome you and meet your specific needs when you arrive.

Washrooms

Two accessible washrooms are located in the lobby on the main floor. 

During Your Visit

Quiet Room

A quiet room is located just outside the main theatre. This space can be used at any time during a performance. 

The room includes seating and a live audio feed from the stage, which can be turned on or off depending on your preference. This space is available for anyone who may need a break from the theatre environment. 

Please note: the quiet room is not wheelchair accessible. 

Sensory Considerations

Some performances may include: 

  • Loud sound 
  • Flashing or strobe lighting 
  • Theatrical haze or smoke effects 

When these elements are present, signage will be posted and audiences will be informed in advance whenever possible. 

Scent Sensitivity

To help create a comfortable environment for all patrons, we encourage the use of scent-free products when attending performances. Some guests may have sensitivities to fragrances. 

Moving Around the Space

Patrons are welcome to step out to the lobby at any time if needed. Re-entry may be held until a suitable break in the performance. 

Assistive Listening

Assistive listening devices are available. Please speak with Box Office or Front of House staff for assistance. 

Performance Style

Many of our performances are naturally relaxed in format, meaning audiences are welcome to move, and enjoy the performance in a way that works for them. 

Support Persons (Access 2 Program)

The Tidemark Theatre participates in the Access 2 Card Program. 

Patrons with a valid Access 2 card can receive a complimentary ticket for a support person. Tickets can be booked in advance, and the card must be presented at the Box Office. 

Learn more about the Access 2 Card Program 

Box Office and Support

If you have accessibility needs or questions, please reach out: 

📞 250-287-7465
📧 tickets@tidemarktheatre.com 

Our staff are available to assist you at any time during your visit. With advance notice, we may also be able to support early entry where needed. 

Website Accessibility 

We are actively working to improve the accessibility of our website, including adding alt text, improving structure, and ensuring content is easy to navigate. 

If you experience any barriers while using our website, please contact us so we can assist you and continue to improve.Â